Operations Europe - Translations Project Manager

Reports to: Operations Manager

Based: Portsmouth, UK

Position: Permanent Full Time - 37.5 hours a week, working pattern to be agreed with manager. Hybrid working is available, but you will be required to also work in our office at Lakeside (just outside Portsmouth).

Please note that we are unable to provide sponsorship for this role, so you will need to have the right to live and work in the UK (not EU).

About BTS

BTS delivers a wide range of content in support of our face to face or virtual deliveries. Our translations function manages the effective translation of this content in to other languages, where required. We use a combination of AI Tools (Phrase) with a pool of human validators to produce high quality translations of our materials.

The Translations Project Manager oversees all translations efforts for our European region. This role is critical in helping BTS Europe deliver for the regional needs of our clients. The Translations Project Manager reports to the Operations Manager for our Portsmouth Office, which is a multi-functional hub for support functions, such as Operations, Design and Finance.

Why join BTS?

We’re not looking for people to blend in. We’re seeking passionate and collaborative people who can add to our team, bring new ideas, unique perspectives and diverse backgrounds.

We don’t do hierarchy. We have an intentionally flat structure, and everyone has a voice. This means you’ll be working with colleagues at all levels within the business from day one. are extremely proud of our people-based culture. We work hard, but we laugh and have fun while we’re at it. We value inclusion and integrity. We are proud of the fact that people feel they can truly be themselves at work. We truly enable freedom and responsibility in the way we work together. We support each other, we collaborate. We actually really like each other!

What you’ll do in your role?

• Program management | Oversees all translations efforts for BTS Europe; works to create standards, best practices, and translations education for BTS.
• Project management | Manages individual translations projects from inception to completion and serves as the central point person for all teams involved. You will be regularly partnering with Account Managers and wider teams to deliver translations for their client account teams.
• Process management | Develops clear, efficient processes for the translation of multi-modality standard content; continually works to leverage AI and automation capabilities to simplify, shorten, and lower costs for translations processes; uses data to measure progress and opportunities.
• Collaboration | Works closely with internal translations partners (such as Momenta product owners, Mumbai content development teams, other content teams) to create thoughtful, integrated translations solutions.
• Vendor relations | Serves as a SME and point of contact for translations software vendors (e.g. Phrase); addresses team questions, connects users to vendor-led trainings, and stays informed of new releases and information.
• Translations community | Partners with a community of regional Translations PMs, local linguists, and local digital support teams; creates a space for others to learn and share and influences best practices and processes for translations efforts in and outside of BTS Europe.

What we’re looking for:

The ideal candidate will be:

• Self-driven, able to lead in unstructured environments
• Organization, extreme attention to detail, thorough
• Agility, ability to lean in during times of uncertainty, growth mindset
• Digitally savvy
• Influencing
• Customer service, desire to deliver high quality results

Essential/Desirable Experience

• 2 to 3 years’ experience program or project management
• Multi-lingual , with a strong preference for English and French. English is essential at a fluent level for this role.
• Experience working in translations software such as Phrase