Role: Project Systems Lead

Location: Johannesburg or Dubai or Mumbai

Function: PRO (Projects, Resourcing, Operations)

Region: IMEA (India Middle East Africa)

Level: Operations - Level 3 or 4

Reports to: Head of IMEA PRO

Travel: 10–25%, mostly for internal meetings.

Role Description

We are looking for a highly organised, proactive and commercially minded Project Systems Lead to join our IMEA team.

This role plays a central part in ensuring the smooth execution of client programmes by managing project setup, Salesforce data integrity, project operations and reporting. The successful candidate will work closely with Account Managers, Project Leads, Finance and PRO to ensure that projects are accurately captured, appropriately staffed and effectively tracked throughout their lifecycle.

A key focus of this role is ensuring that Salesforce is maintained as a reliable source of truth for project, resource and operational information. Accurate and timely data is critical to business reporting, forecasting, resourcing decisions, project delivery and commercial management.

This is a high-impact operational role that goes beyond coordination. It requires strong judgement, attention to detail, stakeholder confidence and the ability to manage competing priorities in a fast-paced consulting environment.

Key Responsibilities

Project Setup & Salesforce Data Integrity

• Create, validate and maintain project records in Salesforce from initiation through to closure.
• Ensure that all required project, commercial, delivery and resourcing information is accurately captured and updated.
• Act as a key owner of Salesforce project and resourcing data quality for the IMEA region
• Ensure that projects are correctly set up before kick off, with all mandatory information completed and validated.
• Monitor project records throughout the project lifecycle, ensuring that changes to scope, dates, staffing, status, or commercial information are accurately reflected.
• Follow up with Account Managers, Project Leads, Finance, and other stakeholders to resolve missing, incomplete, outdated, or inaccurate information.
• Support consistent use of Salesforce processes, fields, workflows, and reporting requirements.
• Help ensure that Salesforce remains a trusted source of truth for project delivery, resourcing, reporting, forecasting, and leadership decision-making.

Reporting & Insights

• Produce regular reports to provide visibility on project status, resource allocation, utilisation, capacity and upcoming demand.
• Support Account Managers, Project Leads and PRO with accurate and timely operational data.
• Identify trends, risks, gaps, or inconsistencies in project and resourcing data.
• Support forecasting and planning discussions by providing reliable project and resource information.
• Highlight data quality issues, resourcing risks, project status concerns, or capacity constraints early.
• Contribute to business reporting by ensuring that underlying Salesforce data is accurate, complete and current.

Stakeholder Collaboration

• Act as a central coordination point between Account Managers, Project Leads, Finance and PRO
• Communicate clearly and proactively on priorities, trade-offs, risks, project updates and operational requirements.
• Build strong working relationships with stakeholders while maintaining discipline around process, data accuracy and timelines.
• Constructively challenge incomplete, inaccurate, or inconsistent information to ensure that project records and reports remain reliable.
• Support teams in understanding and following agreed project setup, resourcing and Salesforce processes.
• Balance being service-oriented and collaborative with the need to uphold operational standards and data integrity.

Process Improvement

• Identify opportunities to improve resourcing processes, Salesforce usage, reporting, project governance and operational workflows.
• Contribute to building efficient, scalable, and consistent ways of working across the IMEA region.
• Support the implementation of improved templates, checklists, dashboards, controls, and data quality processes.
• Help drive operational discipline across project setup, staffing, tracking, reporting and closure.
• Proactively recommend improvements that reduce errors, improve visibility and support better decision-making.

What We Are Looking For

Essential Experience & Skills

• 5+ years of experience in project operations, resource management, PMO, professional services operations, or a similar role.
• Strong experience working with business systems such as Salesforce, ERP, CRM, PSA, or project management platforms.
• High attention to detail and a strong commitment to data accuracy and system discipline.
• Strong organisational skills, with the ability to manage multiple projects, deadlines, priorities and stakeholders.
• Excellent communication and stakeholder management skills.
• Ability to manage trade-offs, make informed recommendations and escalate risks appropriately.
• Strong reporting and analytical skills, with confidence working with project, resource, and operational data.
• Proactive mindset, with the ability to anticipate issues, follow through and drive resolution.
• Confidence to challenge incomplete or inaccurate information in a constructive and professional manner.
• Commercial awareness and an understanding of how accurate project data and effective resource allocation support utilisation, forecasting, revenue, margin, and client delivery.

Preferred Experience

• Hands-on Salesforce-based ERP experience.
• Experience working in consulting, professional services, learning and development, or another fast-paced client environment.
• Exposure to project financials, utilisation reporting, forecasting, capacity planning, or revenue reporting.
• Experience supporting project governance, resource planning, or operational reporting across multiple stakeholders.
• Experience producing reports, dashboards, or operational insights for leadership teams.

What Success in This Role Looks Like

• Projects are created accurately, completely and on time in Salesforce.
• Project and resourcing data remains complete, current, and reliable throughout the project lifecycle.
• Salesforce is trusted by leadership, Finance, Account Managers, Project Leads, and PRO as a reliable source of project and resource information.
• Resource allocations are clear, visible and aligned with project needs and business priorities.
• Resourcing challenges are identified early and managed proactively.
• Project status, capacity and utilisation reporting is accurate and useful for decision-making.
• Data quality issues are reduced through improved process discipline, follow-up and stakeholder accountability.
• Stakeholders experience the role as organised, proactive, commercially aware, accurate and solutions-oriented.
• Operational processes become more consistent, scalable, and efficient over time.

Why Join BTS?

• Work in a dynamic, global consulting environment.
• Play a central role in enabling successful client delivery.
• Be part of a team that helps organisations turn strategy into action.
• Gain exposure to high-impact client programmes, senior stakeholders, and commercial decision-making.
• Contribute to the effective running of a growing region by improving project visibility, resource planning, and operational discipline.
• Grow within a company that values learning, development, ownership, and entrepreneurial thinking.

Compensation and Benefits

Competitive salary commensurate with experience, plus performance-based bonus and comprehensive benefits package. Specific details will be discussed during the recruitment process.

#Hybrid Role: This role operates on a hybrid basis in line with local office guidelines for the Operations team, typically comprising 3 days in-office and 2 days remote, subject to change based on business needs.

BTS is committed to equal opportunity employment and building a diverse, inclusive team. We encourage applications from all backgrounds and identities.